Which marketplaces do you manage?
Amazon India and Flipkart. Every plan covers both.
Are prices inclusive of GST?
No. Plan prices are GST-exclusive; 18% GST is added at checkout (CGST + SGST for Gujarat, IGST for other states). Every payment issues a GST tax invoice under SAC 998399 so registered businesses can claim input tax credit.
Do you need my Seller Central or Seller Hub password?
No — never. We work through authorised user access or official integrations you grant, and we will never ask for passwords or OTPs in chat. Your dashboard rejects password fields outright.
How do new-listing limits work?
Reseller includes 3, Growth 25 and Premium unlimited new listings per marketplace, per billing month. Mapping your products to existing ASINs/FSNs is unlimited and does not use the limit. Rejected or incomplete drafts do not count.
Who pays for advertising?
You do, directly to the marketplace, and only after you approve the budget in your dashboard. Ads management (Growth and Premium) is our service fee; ad spend is separate.
Can you guarantee approvals, rankings or sales?
No one honestly can. Approvals are decided by the marketplace and rankings by its algorithms and your customers. We guarantee disciplined, documented execution and honest reporting.
What do I need for an accurate P&L?
Your product landed costs and business expenses. Without them we report what is verifiable and clearly label the rest as estimated or unavailable — we never show unverified profit as final.
Do you file my GST or income tax?
No. CA Documentation Support organises your marketplace settlements, fee invoices, TCS and statements for your Chartered Accountant. Filing and audit certification are not included.
How are shipping labels delivered?
On Growth and Premium we process official labels for eligible orders on the agreed daily schedule and share print-ready PDFs in your dashboard. Premium adds branded thank-you note inserts. Official labels are never edited.
How fast does my manager respond?
By priority: urgent (P1) within 30 minutes, high (P2) within 2 business hours, normal (P3) within 1 business day, low (P4) within 2 business days.
Can I upgrade, downgrade or cancel?
Yes. Choose another plan in Billing to switch. Cancellation takes effect at the end of the paid month — see the Refund & Cancellation Policy.
Is my data safe?
Each client’s data is isolated, staff see only clients they work on, every sensitive action is audited, files are type-checked on upload and admins use two-factor authentication.
Still unsure? Contact us — we reply within one business day.